Terms & refund policy

Who we are

ΛΙΩΡΗΣ ΣΠΥΡΙΔΩΝ ΤΟΥ ΚΩΝΣΤΑΝΤΙΝΟΥ (Corfu Guest App)
Παράσχου 48, Νίκαια Αττικής 18454, Greece
VAT number EL112980329 · Tax office Νίκαιας
Business registry (Γ.Ε.ΜΗ.) 157283508000
Email: info@corfuguestapp.gr
Phone: +30 698 578 3099
Website: Corfu Guest App

What you are buying

The design and build of a digital guest guide (Guest Guide App) for your property, and its operation for the first 12 months. It includes:

• your property page with Wi-Fi, house rules, arrival instructions, check-in / check-out;
• recommendations for food, beaches, things to do, maps and daily plans;
• a QR code and a link for your guests, with no app to download;
• your content translated into 12 languages;
• your own dashboard, so you can change information yourself.

How ordering works

1. Choose a package and enter your details (and, if you need an invoice, the company name and VAT number).
2. Accept the terms and press “Pay”.
3. Pay on the secure Viva.com page. The contract is concluded when the payment succeeds.

Until you press “Pay” you can correct anything in the form; on the Viva page you can go back without being charged. The contract is concluded in Greek or English. We keep a record of your order and e-mail you a confirmation that also contains the main terms; you can ask for a copy of the full terms at any time at info@corfuguestapp.gr.

Prices and payment

• €100 one-time for one property.
• €170 in total for two properties (€85 each).
• From the second year: €50 a year for each property for maintenance and technical support — never charged automatically (see “Duration, renewal and guarantees”).

All prices include VAT and are the final amounts charged — nothing is added at the checkout. The one-time price covers the build and the first 12 months of operation.

Payment is handled on the secure Viva.com (Viva Payment Services) page, by card or any of the methods offered there. You type your card details only on Viva's page; we never see or store the number, expiry date or CVV — we keep only the last 4 digits so you can recognise the payment.

The tax document (receipt or, if you ask for one, invoice) is sent to you separately; the order-confirmation e-mail is not a tax document.

Duration, renewal and guarantees

Duration and yearly renewal. The price covers building the app and its first 12 months of operation, counted from the day of delivery. After that, maintenance and technical support cost €50 per year for each property, VAT included (€100 a year for two properties), and are required to keep the app online. Renewal is never charged automatically: about 30 days before the year ends we e-mail you the amount and how to pay, and you pay only if you want it to continue. If the renewal price ever changes, you will hear at least 30 days in advance; the price of a year you have already paid never changes. If you do not renew, the app is switched off at the end of the year and you owe nothing; you may ask for a copy of your content before it is switched off. There is no minimum commitment.

Money-back guarantee. You can cancel with a 100% refund at any time from payment until 15 days after delivery of the app. Send an e-mail to info@corfuguestapp.gr or use the “Withdraw from the contract here” page, with no reason needed. The money goes back to the same means of payment within 14 days, and the app is switched off.

Legal guarantee. Separately from the money-back guarantee, as a consumer you have the legal guarantee for digital services (Greek law 4967/2022): for as long as we provide the app, we are liable for any lack of conformity with the contract. In that case you may ask for it to be fixed free of charge and, if it is not, for a price reduction or to terminate the contract.

Delivery time

The app is usually ready in 5–7 working days, and we deliver it within 7 working days at the latest from the moment you tell us that you have finished your property details in your owner portal (by replying to the invitation e-mail or writing to info@corfuguestapp.gr). If we are late, you can give us a reasonable extra period and, if that also passes, terminate the contract and get all your money back.

We cannot start before you have filled in your details in your owner portal and told us so — and if you need time, that is fine: your order stays open, and you can cancel it with a full refund at any time until delivery.

Right of withdrawal

If you buy as a consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The period expires 14 days after the day the contract was concluded, i.e. the day your payment went through. You may also withdraw before we deliver the app.

To withdraw, tell us by a clear statement:

• online, on the “Withdraw from the contract here” page — we immediately e-mail you an acknowledgement with the content of your statement and its date and time;
• by e-mail to info@corfuguestapp.gr;
• or by letter to ΛΙΩΡΗΣ ΣΠΥΡΙΔΩΝ ΤΟΥ ΚΩΝΣΤΑΝΤΙΝΟΥ, Παράσχου 48, Νίκαια Αττικής 18454, Greece.

You may use the model withdrawal form below, but it is not obligatory. To meet the deadline it is enough to send your statement before the 14 days have expired.

Effects of withdrawal. We refund everything you paid without undue delay and at the latest within 14 days of the day we receive your statement, using the same means of payment you used and at no cost to you. We keep nothing for work already done.

Our own money-back guarantee applies in addition to this statutory right, not instead of it. Whichever period ends later applies.

Starting before the 14 days are over. By accepting these terms you expressly ask us to start building the app straight away, before the 14-day withdrawal period ends. This changes nothing about your right: you can still withdraw and get the full amount back.

What we need from you

Your property details and photos, through your own owner portal: as soon as the payment is confirmed we e-mail you the link to choose your password (if it has not arrived within an hour, write to us). You are responsible for having the right to use the material you send us (photos, logo, copy) and for the accuracy of the information you give your guests.

Content you upload yourself

In your property's owner portal you can write and upload texts, photos, shops and other recommendations, contact details and messages to your guests yourself. That content is published by you. We store it and show it in your guide, without checking it before it goes live.

By accepting these terms you confirm that:

• you have the right to use every photo, logo and text you upload, because it is yours or the person who holds the rights has given you permission. Photos taken from Google Maps, Instagram or other people's websites are not allowed without that permission;
• anyone recognisable in your photos has agreed to the photo being published;
• the information you give is true and does not unlawfully harm the rights or reputation of any person or business;
• whenever you are paid, or get any other benefit, for featuring a business, you mark it clearly as an advertisement;
• you upload nothing illegal.

You are responsible for the content you upload. If a third party, such as a photographer or a business, makes a claim against us because content you uploaded infringes their rights or the law, you compensate us for the loss we suffer as a result, including reasonable court costs and reasonable lawyers' fees. This does not apply to the extent the loss is caused by our own fault, for example if we did not remove in time content we had been notified about, or if we changed it ourselves. We will tell you about the claim straight away, give you the chance to contest it, and not settle it at your expense without your agreement.

We may hide or remove specific content when we have good reason to believe that it is illegal or breaches these terms, for example after a report. We may suspend your access to the owner portal only for a serious reason: if you repeatedly upload manifestly illegal content, after warning you and for a reasonable period, or temporarily if your account's security is at risk. At the latest when we do so, we e-mail you a statement of reasons: what we hid, removed or restricted and for how long, why, on which law or which term, whether a report came first, and what you can do about it. These decisions are always taken by a person, never by automated tools. If you disagree, reply to our e-mail and we will review the decision; you can also go to court.

Reporting illegal content

If you find content in a guide we host that you consider illegal, for example a photo of yours used without permission, send us a report from the “Report content” page, which is also linked at the bottom of every guide. Tell us exactly where the content is, why you consider it illegal, your name and e-mail, and confirm your good-faith belief that the information and allegations in the report are accurate and complete.

We confirm receipt straight away. Every report is reviewed by a person, without automated tools, usually within two working days, and we e-mail you our decision and the reasons for it. If you disagree, you can write to us again or go to court. If you believe we do not comply with the Digital Services Act, you can lodge a complaint with EETT, the Digital Services Coordinator for Greece.

If a report leads us to suspect a criminal offence that threatens anyone's life or safety, we inform the competent authorities at once.

Point of contact for authorities and for users under Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act): info@corfuguestapp.gr, in Greek or English.

Your guests' data (data processing agreement, Art. 28 GDPR)

When you use the features of the guide that involve your guests, such as the chat, stay links and notifications, you are the controller of their data and we process it on your behalf. This section is the data processing agreement between us under Article 28 of Regulation (EU) 2016/679 (GDPR).

• What we process: the guest's name, the dates of the stay, the chat messages and photos, and technical identifiers of their device and of notifications. We store them, show them to you and to the guest, and send the notifications, only to run your guide and for as long as we work together. Notifications are delivered encrypted through the push service of the guest's browser.
• Only on your instructions: we process the data only as you set it up in the owner portal, unless the law requires otherwise; we then tell you first, where the law allows it. If in our view an instruction of yours infringes the GDPR, we tell you immediately.
• Confidentiality and security: only people who need access have it, and they are bound to confidentiality. We use encrypted connections (HTTPS), personal passwords, encrypted storage of access keys and daily backups.
• Sub-processors: you authorise us to use Contabo GmbH (Germany) for hosting and backups. We send your guests' data to no other sub-processor. Before adding or replacing a sub-processor we tell you, so you can object, and we bind it to the same obligations.
• Helping you: we help you answer your guests' requests (access, correction, erasure and so on) and meet your obligations on security, data breaches, impact assessments and prior consultation with the supervisory authority (GDPR Articles 32–36). If a breach happens, we tell you without undue delay once we become aware of it.
• When we stop working together: we delete your guests' data within 30 days; if you ask, we first return it to you and then delete it. Backups are erased as they rotate. The only exception is where the law requires us to keep the data.
• Audits: we give you all the information you need to show that Article 28 is complied with, and allow audits with reasonable notice.

As the controller, you inform your guests about how their data is processed and do not ask them in the chat for more than you need, for example ID or card numbers.

Personal data and cookies

How we handle your personal data and which cookies this site uses is described in full in the Privacy policy.

Contact and complaints

For any question or complaint, write to info@corfuguestapp.gr or call +30 698 578 3099. We reply within two working days at the latest.

Applicable law

Greek law and European consumer protection legislation apply. Nothing in these terms limits your rights as a consumer. If something goes wrong, write to us first — almost everything is solved with one e-mail.

Last updated: 31/10/2026